YC
Yan-ju Chen
1 reviews | Active since Jul 2020
10 Jul 2020, 18:56
Rain doesn't want my money????
I have logged 4-5 requests online to upgrade my account from 5G Standard to 5G Premium and have not been upgraded yet, nor have I received a response. You don't want my money??? You are losing out on business and I require an upgrade to my line urgently. It is ridiculous that you have **** down the call centre, online chat and email services. If all your support capacity is sitting with responding to online tickets, there should be at least one response in 4 weeks and 5 tickets logged?
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Rain's replyOfficial
11 Jul 2020, 08:28Hi Yan-Ju
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply11 Jul 2020, 08:28
Official
Hi Yan-Ju
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima