HB
Hannes B
1 reviews | Active since Sept 2014
13 Feb 2023, 18:13
Rain doesn't support their customers.
I haven't had Internet for 2 days. When I phone the support line, I don't get an answer. When I phone the sales line, they pick up within 2 seconds. But they can't help me. Would you have guessed it? Very bad service, would not recommend.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
13 Feb 2023, 18:36Hi Hannes.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply13 Feb 2023, 18:36
Official
Hi Hannes.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
HB
Hannes B's updateReviewer Update
14 Feb 2023, 16:21Hi,
Do you have any updates available? I still don't have Internet.
Do you have any updates available? I still don't have Internet.
HB
Hannes B's update14 Feb 2023, 16:21
Reviewer Update
Hi,
Do you have any updates available? I still don't have Internet.
Do you have any updates available? I still don't have Internet.
HB
Hannes B's updateReviewer Update
16 Feb 2023, 16:54I had internet last night and this morning. Now it's off again? In one of your previous replies you mentioned technicians were working to restore the faulty tower. Can you please give me an update?
HB
Hannes B's update16 Feb 2023, 16:54
Reviewer Update
I had internet last night and this morning. Now it's off again? In one of your previous replies you mentioned technicians were working to restore the faulty tower. Can you please give me an update?
HB
Hannes B's updateReviewer Update
16 Feb 2023, 17:38I don't think your standard reply is sufficient. It's been days, at least 3 days without internet (after I started complaining) In reality, it's been closer to 5 days. In the interest of public transparency, I'll screenshot your replies and include it in my future responses. Your support team has promised to phone me back, but that never happens. The only way I can speak to your consultants, is if I choose the new sale option. Then someone will take my call within seconds. However, they can't help me. When I choose the support option, I hold the line, but eventually, after 30 mins I tend to hang up, because of the call costs. I rely on your service for my business. When I get disconnected during an online meeting, I'm the one who looks like a fool. Please resolve the problem and give me real feedback. The standard "Our teams are working on it" response, simply isn't good enough.
HB
Hannes B's update16 Feb 2023, 17:38
Reviewer Update
I don't think your standard reply is sufficient. It's been days, at least 3 days without internet (after I started complaining) In reality, it's been closer to 5 days. In the interest of public transparency, I'll screenshot your replies and include it in my future responses. Your support team has promised to phone me back, but that never happens. The only way I can speak to your consultants, is if I choose the new sale option. Then someone will take my call within seconds. However, they can't help me. When I choose the support option, I hold the line, but eventually, after 30 mins I tend to hang up, because of the call costs. I rely on your service for my business. When I get disconnected during an online meeting, I'm the one who looks like a fool. Please resolve the problem and give me real feedback. The standard "Our teams are working on it" response, simply isn't good enough.
HB
Hannes B's updateReviewer Update
20 Feb 2023, 20:49I've had internet, on and off for a couple of days? Mostly off. I can't connect to meetings. I can't do my work. When I get a response, its "reset your device", or "the station is experiencing difficulties", or "technicians are working to resolve the problem". Do I only have one tower I can connect to? Can I get some work done? Can I get a refund? Can I get someone to phone me? Can I get some service?
HB
Hannes B's update20 Feb 2023, 20:49
Reviewer Update
I've had internet, on and off for a couple of days? Mostly off. I can't connect to meetings. I can't do my work. When I get a response, its "reset your device", or "the station is experiencing difficulties", or "technicians are working to resolve the problem". Do I only have one tower I can connect to? Can I get some work done? Can I get a refund? Can I get someone to phone me? Can I get some service?
HB
Hannes B's updateReviewer Update
22 Apr 2023, 20:06Hi Rain,
As per your previous response, I was promised a credit for the days in which I was not able to connect. This did not happen? I still have connection issues, and have been trying to resolve this issue since February. You are happy to debit the full subscription fee, without any problems, but you are unwilling to answer any phone calls, or reply to my support queries. I advise any new customers to use another service. Anyone except for Rain.
As per your previous response, I was promised a credit for the days in which I was not able to connect. This did not happen? I still have connection issues, and have been trying to resolve this issue since February. You are happy to debit the full subscription fee, without any problems, but you are unwilling to answer any phone calls, or reply to my support queries. I advise any new customers to use another service. Anyone except for Rain.
HB
Hannes B's update22 Apr 2023, 20:06
Reviewer Update
Hi Rain,
As per your previous response, I was promised a credit for the days in which I was not able to connect. This did not happen? I still have connection issues, and have been trying to resolve this issue since February. You are happy to debit the full subscription fee, without any problems, but you are unwilling to answer any phone calls, or reply to my support queries. I advise any new customers to use another service. Anyone except for Rain.
As per your previous response, I was promised a credit for the days in which I was not able to connect. This did not happen? I still have connection issues, and have been trying to resolve this issue since February. You are happy to debit the full subscription fee, without any problems, but you are unwilling to answer any phone calls, or reply to my support queries. I advise any new customers to use another service. Anyone except for Rain.