RAIN DOESNT CARE ABOUT PEOPLE WITH DISABILITIES

I was trying to assist someone who is deaf by calling in to RAIN on their behalf and the call center agent was no help just because i called from my number, I then asked if she can call him directly and she agreed and took his number and she didn't call him. This has been a constant battle for him for 3 weeks now, every time he depletes his airtime and they say someone will call him back but no one seems to care and for someone that has difficulty hearing having connectivity to send messages is paramount... This is very disappointing