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Anele M

1 reviews | Active since Nov 2025

04 Nov 2025, 08:05

Rain Doesn’t Care About Its Customers

I honestly don’t know what it takes for Rain to take a customer seriously. I’ve been going through a tough financial situation and haven’t been able to pay for my Wi-Fi for a few months. I reached out as early as 18 October to cancel my account and even offered to pay at least half, if not the full amount.

Since then, I’ve logged more than seven tickets, and every time I’m told I’ll be transferred to the cancellations department, yet no one actually assists me. I was even informed that I wouldn’t be charged for November, but I still got billed despite not using the Wi-Fi at all. What frustrates me most is that the only thing Rain seems to be good at is sending emails, WhatsApp messages, and SMS reminders about an outstanding balance, but when it comes to real customer service or resolving issues, there’s no proper assistance.

At this point, I’m extremely disappointed. For anyone considering getting Wi-Fi, fibre, or 5G, I strongly advise you not to go with Rain. Their customer service is frustrating, unhelpful, and unresponsive.

0
Replies (7)
Rain
Rain's reply04 Nov 2025, 09:42
Official
Hi Anele,

 Thank you for bringing your query to our attention,

 We will be in touch to further assist.

 Regards,
 rain.
Rain
Rain's reply04 Nov 2025, 09:43
Official
Hi Anele 
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.

AM
Anele M's update04 Nov 2025, 09:56
Reviewer Update
That’s exactly why I’ve been calling. If your calls are recorded as claimed, you’ll hear that I’ve repeatedly told every consultant that I want to settle the outstanding balance, yet no one has assisted me with the cancellation or payment process.
I’d really appreciate it if you could review the call recordings before responding, as I’ve been trying to resolve this since 18 October with no success.
Thank you,
Anele
AM
Anele M's update04 Nov 2025, 10:01
Reviewer Update
Please review the call recordings linked to my profile and the following reference numbers before responding:
  • ***6
  • ***4
  • ***6
  • ***8
  • ***0
AM
Anele M's update04 Nov 2025, 10:02
Reviewer Update
***6
***4
***6
***8
***0
AM
Anele M's update04 Nov 2025, 10:02
Reviewer Update
For some reason I can't share the reference number
AM
Anele M's update04 Nov 2025, 10:09
Reviewer Update
@Rain

I understand that Rain operates on a recurring subscription model, but my concern is that I’ve been trying to settle and cancel my account since 18 October, and no one has assisted me despite multiple calls and tickets.
I am only liable to pay up until October because that’s when I requested the cancellation. The ongoing charges for November and beyond are a result of your team’s negligence, not my inaction.
I’ve made several attempts to pay the outstanding balance, but due to the lack of proper assistance, this issue has been unnecessarily prolonged. It’s unfair to expect me to pay additional fees when I’ve been proactive in trying to resolve this matter since October.