Rain doesn't care about its customers

At this point I feel stupid for having to beg you every day just for basic customer service. The app won't get my ticket attended to, your twitter is unresponsive and the call centre drops my calls even when I wait in line. Can you at least provide a reason why I have no internet as an alert on the app. I am losing income as a result of of this and I don't know how else to reach out to them. I know I'm just 1 customer and in the grand scheme of things my money means nothing to Rain as a company but to be treated like I'm *****ing bandwidth is beyond me.