Rain doesn't assist!

I am totally disgusted with Rain. My service stopped working last weekend. This past Monday I called to log the fault. They said there was an issue and my sim had been deactivated. They will log a call. I asked for a turn around time and the agent couldn't give me one. In the mean time I have no service if I don't use wifi at work or home.

On Wednesday it still wasn't resolved and I called again, still they don't know when my sim card will be working. Thursday I call, it was escalated to a supervisor whom I can't speak to. Thursday I call 3 times without any resolution. It's Friday, I call again. I'm emailed 'settings' to assist, I following the instructions and guess what, my sim card still doesn't work.

It's been 5 days without it being sorted out and in the mean time I'm not able to access the internet or Whatsapp. Every agent I speak to can't assist, it's been logged or escalated but no feedback.

Not to mention I actually ported my number from Cell C to Rain to have this happen. All they keep on telling me is they apologies for the inconvenience. This is more than an inconvenience!! I'm woman alone and need to be able to make contact. I'm at my wits end and don't know what to do further!?