TI
Tony I
1 reviews | Active since Nov 2019
20 Dec 2023, 14:47
RAIN does not support OTP (One Time Pin) codes
I contacted RAIN support and tried to resolve this issue, and the response was, well.... RUDE. For the past few months, I have been using a Rain Sim card in my phone. Then about two weeks ago I stopped getting OTP (One Time Pin) codes from my banking app (FNB) via SMS from RAIN. This is a problem when doing online purchases because they cannot be verified. I contacted the bank; they checked and found no issues on their side. I contacted RAIN support, and explained my issue, they check my phone’s setting and they where all correct. They then promised to get back to me. I waited for days, no support, no contact. I called again, this time the call centre lady spoke to her supervisor, who informed me (with a giggle) “THAT RAIN DOES NOT SUPPORT OTP (ONE TIME PIN) CODES AND THAT MAYBE I SHOULD CONSIDER CHANGING MY BANK”. My questions to RAIN. Why did you not tell me about this before I ported my number? Why was it working up until a few weeks ago? Why can’t you fix this?
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
20 Dec 2023, 14:47Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply20 Dec 2023, 14:47
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
TI
Tony I's updateReviewer Update
27 Dec 2023, 11:56RAIN - did contact me. We managed to do some experimental setting and I received SMSs with my OPT (One Time Pin) numbers for about two days. ALL OF A SUDDEN IT DOESN’T WORK ANYMORE, IN FACT I CAN’T EVEN LOGIN INTO MY FACEBOOK ACCOUNT BECAUSE IT NEED S A SMS PIN NUMBER?????
TI
Tony I's update27 Dec 2023, 11:56
Reviewer Update
RAIN - did contact me. We managed to do some experimental setting and I received SMSs with my OPT (One Time Pin) numbers for about two days. ALL OF A SUDDEN IT DOESN’T WORK ANYMORE, IN FACT I CAN’T EVEN LOGIN INTO MY FACEBOOK ACCOUNT BECAUSE IT NEED S A SMS PIN NUMBER?????
TI
Tony I's updateReviewer Update
13 Mar 2024, 14:06AFTER THEY FIXED THE ISSUE ------- IT'S BACK???????????
RE: #***1 - Snowflake-Voice ***
I GOT A NEW A NEW VISA CARD FROM CAPITEC BUSINESS BANK, AND GUESS WHAT, I DON'T OTP NUMBERS ON THE RAIN CELL PHONE NETWORK. "***"
RAIN SAYS IT'S CAPITEC PROBLEM AND CAPITEC SAID IT'S RAIN PROBLEM, BETWEEN THE TWO OF THEM THEY CANNOT SORT OUT THE ISSUE. LIKE REALLY!!!!!
RE: #***1 - Snowflake-Voice ***
I GOT A NEW A NEW VISA CARD FROM CAPITEC BUSINESS BANK, AND GUESS WHAT, I DON'T OTP NUMBERS ON THE RAIN CELL PHONE NETWORK. "***"
RAIN SAYS IT'S CAPITEC PROBLEM AND CAPITEC SAID IT'S RAIN PROBLEM, BETWEEN THE TWO OF THEM THEY CANNOT SORT OUT THE ISSUE. LIKE REALLY!!!!!
TI
Tony I's update13 Mar 2024, 14:06
Reviewer Update
AFTER THEY FIXED THE ISSUE ------- IT'S BACK???????????
RE: #***1 - Snowflake-Voice ***
I GOT A NEW A NEW VISA CARD FROM CAPITEC BUSINESS BANK, AND GUESS WHAT, I DON'T OTP NUMBERS ON THE RAIN CELL PHONE NETWORK. "***"
RAIN SAYS IT'S CAPITEC PROBLEM AND CAPITEC SAID IT'S RAIN PROBLEM, BETWEEN THE TWO OF THEM THEY CANNOT SORT OUT THE ISSUE. LIKE REALLY!!!!!
RE: #***1 - Snowflake-Voice ***
I GOT A NEW A NEW VISA CARD FROM CAPITEC BUSINESS BANK, AND GUESS WHAT, I DON'T OTP NUMBERS ON THE RAIN CELL PHONE NETWORK. "***"
RAIN SAYS IT'S CAPITEC PROBLEM AND CAPITEC SAID IT'S RAIN PROBLEM, BETWEEN THE TWO OF THEM THEY CANNOT SORT OUT THE ISSUE. LIKE REALLY!!!!!
TI
Tony I's updateReviewer Update
14 Mar 2024, 09:19 It is turned off - it was never turned on - I TESTED IT AGAIN AND STILL ON OPT NUMBER FOR MY VISA CARD??????????????????????????
IT MUST BE NOTED THAT YESTERDAY I HAD A CALL FROM VISA CARD TECHNICAL DEPARTMENT. THEY INFORMED ME THAT THIS IS NOT AN ISOLATED ISSUE. THE FACT IS, THEY HAVE A NUMBER OF CLIENTS ON YOUR NETWORK THAT HAVE EXPERIENCED THE SAME ISSUE. SO WHY IS THIS?HAVE TO NOTIFIED YOUR CLIENTS THAT THIS IS AN ISSUE WITH YOUR NETWORK???? MAYBE YOU SHOULD CALL ME SO THAT WE CAN WORK THROUGH THIS ISSUE………..
IT MUST BE NOTED THAT YESTERDAY I HAD A CALL FROM VISA CARD TECHNICAL DEPARTMENT. THEY INFORMED ME THAT THIS IS NOT AN ISOLATED ISSUE. THE FACT IS, THEY HAVE A NUMBER OF CLIENTS ON YOUR NETWORK THAT HAVE EXPERIENCED THE SAME ISSUE. SO WHY IS THIS?HAVE TO NOTIFIED YOUR CLIENTS THAT THIS IS AN ISSUE WITH YOUR NETWORK???? MAYBE YOU SHOULD CALL ME SO THAT WE CAN WORK THROUGH THIS ISSUE………..
TI
Tony I's update14 Mar 2024, 09:19
Reviewer Update
It is turned off - it was never turned on - I TESTED IT AGAIN AND STILL ON OPT NUMBER FOR MY VISA CARD??????????????????????????
IT MUST BE NOTED THAT YESTERDAY I HAD A CALL FROM VISA CARD TECHNICAL DEPARTMENT. THEY INFORMED ME THAT THIS IS NOT AN ISOLATED ISSUE. THE FACT IS, THEY HAVE A NUMBER OF CLIENTS ON YOUR NETWORK THAT HAVE EXPERIENCED THE SAME ISSUE. SO WHY IS THIS?HAVE TO NOTIFIED YOUR CLIENTS THAT THIS IS AN ISSUE WITH YOUR NETWORK???? MAYBE YOU SHOULD CALL ME SO THAT WE CAN WORK THROUGH THIS ISSUE………..
IT MUST BE NOTED THAT YESTERDAY I HAD A CALL FROM VISA CARD TECHNICAL DEPARTMENT. THEY INFORMED ME THAT THIS IS NOT AN ISOLATED ISSUE. THE FACT IS, THEY HAVE A NUMBER OF CLIENTS ON YOUR NETWORK THAT HAVE EXPERIENCED THE SAME ISSUE. SO WHY IS THIS?HAVE TO NOTIFIED YOUR CLIENTS THAT THIS IS AN ISSUE WITH YOUR NETWORK???? MAYBE YOU SHOULD CALL ME SO THAT WE CAN WORK THROUGH THIS ISSUE………..
TI
Tony I's updateReviewer Update
15 Mar 2024, 11:16STILL NO REACTION?????????????????????????????????????????
WELL GUESS WHAT - IF WE CAN'T FIX, WE CAN'T PAY YOU!!!!!!
WELL GUESS WHAT - IF WE CAN'T FIX, WE CAN'T PAY YOU!!!!!!
TI
Tony I's update15 Mar 2024, 11:16
Reviewer Update
STILL NO REACTION?????????????????????????????????????????
WELL GUESS WHAT - IF WE CAN'T FIX, WE CAN'T PAY YOU!!!!!!
WELL GUESS WHAT - IF WE CAN'T FIX, WE CAN'T PAY YOU!!!!!!
TI
Tony I's updateReviewer Update
18 Mar 2024, 13:49Your reference number: RE: #***1 - Snowflake-Voice ***
Don't bother - you are incapable of sorting out this issue.
Don't bother - you are incapable of sorting out this issue.
- I will remove all Rain services I have with you and move to a new ISP.
- I will port my cell phone to a new service provider - your service sucks.
- I have formally requested that Visa Card and Capitec Business inform all their clients that the Rain network does not support OTP numbers via 3-D Security. They have agreed to do this and an email will be sent to all their clients as a warning.
- I have also requested that other banks who use Visa Cards do the same.
- I will be making my issue with your network public because I believe the public needs to know that you do not offer this service (OTP numbers via 3-D Security), this will be done via my social media accounts.
TI
Tony I's update18 Mar 2024, 13:49
Reviewer Update
Your reference number: RE: #***1 - Snowflake-Voice ***
Don't bother - you are incapable of sorting out this issue.
Don't bother - you are incapable of sorting out this issue.
- I will remove all Rain services I have with you and move to a new ISP.
- I will port my cell phone to a new service provider - your service sucks.
- I have formally requested that Visa Card and Capitec Business inform all their clients that the Rain network does not support OTP numbers via 3-D Security. They have agreed to do this and an email will be sent to all their clients as a warning.
- I have also requested that other banks who use Visa Cards do the same.
- I will be making my issue with your network public because I believe the public needs to know that you do not offer this service (OTP numbers via 3-D Security), this will be done via my social media accounts.