Rain does not respond or correspond to their T&C's and FAQ

Rain is not corresponding to their own terms & conditions nor their frequently asked questions.

They state that they do NOT throttle their customers but in fact they do as one of the employers confirmed that they do and I have a SOLID speed of 10Mbps for over 24 hours.

Whenever speaking to them via any chat, email or phone, I just get the response , "Rain does not throttle customers".

It has been over a month now requesting that a manager call me and every time they refuse to call me and tell me that there is no manager on the floor.

I keep getting disgusting service from the staff behind the chat and are extremely rude to me.

Faults are escalated and then closed unilaterally without feedback from the client every time I have had a problem. This results in multiple escalations that never get attended too.