Rain does not put their clients needs first. Almost a week waiting for the SIM to arrive😡

My phone was ****** on Saturday which had my rain SIM card. On Sunday morning I spoke to a nice young lady who explained to me that the rain one SIM card I received a few week ago case was not closed so they can't deliver another SIM card while on their system it showed the SIM card was pending. Meaning that case was still open and it didn't show that I had received the SIM card. So she said she'll escalate it to her team leader then I'll receive the SIM card some time this week. I called on Wednesday to find out how far the logistic company was seeing I didn't receive their call but I was on hold for a long time and my airtime eventually finished. On Thursday I called again to find out and they said I might receive the SIM card either Thursday (yesterday) or today which is a Friday but I was not received any communication from the logistic company. I'd like to receive my SIM card today because it shouldn't take a whole week for a sim to be delivered. I'm utterly annoyed, angry and disappointed. There's always issues with rain but if you don't pay for a day they're quick to cut off your services. How about they quicken other issues as well that their clients are experiencing. What's gonna happen this the whole week I've lost in using their network? All I want is my SIM card to arrive today