Rain does not disappoint - non-service expectation continues

The SAGA continues. The call centre insisted I go to the walk-in store to resolve my issues. I went on Monday (today is Thursday). The said the router issued to me was faulty and the sim had not been activated. The gave me a new router and did a sim swap and requested activation and sent me home. Nothing improved. So I had to go back (long drive) on Tuesday, and waited around for a FEW HOURS before the sim was activated. Sent back home. Again no connectivity - signal drops after a few seconds. So I call the call centre and they say there is a block on my account, but they will request it be lifted. Nothing happened. Followed up yesterday, called them again. Today still nothing. Just called again. I wonder how many months this will go on for?