Rain does not care are their customers

I have been having terrible interactions with Rain. They have implemented a “service” where you are no longer allowed to connect to 4G towers with a 5G connection/contract. I was then told they will credit my account and I need to downgrade to the 4G contract. Yet I have to first spend money with them again before they credit my account, I am absolutely enraged with the service given by Rain. None of their support or network members know a thing about internet or even simple router configurations. My business and businesses I service collectively lost over R62000.00 in the last 48 hours because we have not been able to get online. I will be invoicing Rain for this error. Another note, every time they call me, the phone rings once and then the phone call dies, i then get an email saying they tried to call me but the phone didn’t even ring for more than a second.

I never knew that their could be a company support worse than Telkom in this country but Rain has taken first place in worst support by miles.

I expect my funds to either be placed into my account or the problem rectified today!