Rain does not care about customer service

The absolute worst experience I have ever had with a service provider. We have been loyal customers for more than 4 years. And for the most part it has been smooth sailing. My rain payment always goes through on the first of every month. The purchase was deducted from my account. On the 2nd of Sept Rain cut our service, stating that we have not made a payment. I tried phoning them and was holding for numerous minutes with no answer. I sent them messages in the app and they rep**** that I have to update my online purchase limits on my banking app and make a payment on their app. I contacted my bank and the confirmed that the payment was deducted from my account but that Rain has not banked it on the merchant side. After numerous messages on the Rain app, they stopped responding. On Saturday 3 Sept I went in to my bank and they once again confirmed that the payment was taken from my card, Rain must just bank it. They also warned against making a payment on the Rain app as this will result in a double deduction. On Saturday afternoon the service was restored, and I assumed all was well. Today midday, Mon 5 Sept, they cut the service off again. Once again stating lack of payment. I phoned them again and after quite a while managed to talk to Yeoline in support. She informed me that they need a bank statement. This would have been useful information on Friday. She gave me her email address and said that the person who works with the statements is not in and the service will not be restored anytime soon, but that she would send on the bank statements. So here we are... No internet, absolutely no urgency or even any semblance of customer service from Rain. They do not seem to care about their loyal customers at all.