Rain does no refund after debiting my account 4times

Item: Rain
Rating: 1
Author: Lefa D

Rain debited my account R2116.00 instead of R529. Requested a refund for the other amount. Its been 7weeks, i have been calling Mon-Sat weekly, all they tell me is they apologise for the inconvenience. Today they sent me a screenshot saying its proof of payment. With zero details of mine on it, sent it to my bank, and they're rejecting the and saying no money as refunded into my account. I am cancelling their service!!!!

Helpful (0)

Replies (3)

Rain's replyOfficial

12 Jun 2023, 14:52

Hi Lefa.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.

Rain's reply12 Jun 2023, 14:52

Official

Hi Lefa.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.

Lefa D's updateReviewer Update

14 Jun 2023, 14:41

I have reported this matter to the Consumer Complaints CRM, as we are getting nowhere, i have not received a single phone call the entire 7weeks with zero update

Lefa D's update14 Jun 2023, 14:41

Reviewer Update

I have reported this matter to the Consumer Complaints CRM, as we are getting nowhere, i have not received a single phone call the entire 7weeks with zero update

Lefa D's updateReviewer Update

15 Jun 2023, 09:52

This is the fourth time i am sending my bank statement. which is also a cost on my side. we are getting nowhere with matter.
it doesn't make me feel any better as this is what i do on a bi-weekly

Lefa D's update15 Jun 2023, 09:52

Reviewer Update

This is the fourth time i am sending my bank statement. which is also a cost on my side. we are getting nowhere with matter.
it doesn't make me feel any better as this is what i do on a bi-weekly