Rain does it again!!

Rain does it again ! it appears that this is the only channel that complaints is taken seriously / this is the extend a client has to go to in order to recieve services. I had issues with loading my new card on your website and I called the call centre for assistance as the page kept on reporting a time out issue . After a number of calls I had eventenly spoke to one consultatant to assist , while she assisted I was assured that my account is in order. Two weeks after i recieved a call from Nonthlanthla Mavi from the account department to inform me that i owe Rain 1000 odds rand , when I asked her did she come to that firgure she wasnt able to explain i then asked her to send me an email with details she told me outrihgt that she can only send statements and not email ?! With that being said I am still waiting for the email to date every time i call in to follow up when i should be expecting the email she is either too busy in "meetings" or she on other call , when I offered to hold the line then a lady in accounts Nomathemba offered to assist - I made a same request to her and then again to date i am awaiting for an email . Is this the way you would like you clients to be treated ? are we just another number ? is stuff not being trained ? is your account department unable to send email ?I want to sort this matter out urgently I have being paying my account for over three years without fail and do not plan to do so now!