Rain Does IT Again
Rain swopped out the Oppo router for a Huawei 5G CPE N5368X router. Router was dirty, looked like it had just been removed from another site! All worked well until Rain came with their speed boost for 3 months at no extra charge. Been waiting for 5 min for the Rain app to acquire nearby sites. OOKLA speed twst takes 30 seconds before it can run the test. As of the 25/11/22 21H53, Upload 0.79Mbps, Download 0.18Mbps ranging to this morning Upload 28.6Mbps Download 0.68bps. Managed to do a Rain support test last night and submitted the ticket, still no response from Rain. Once again attempting to do a network test via the Rain app, using support...........still fetching nearby sites. What am I paying you for, supposed speed upgrade has caused little to no internet. Sort this **** out now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Best regards,
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Best regards,
Please try logging into your router interface (Huawei - http://192.168.8.1/) | ZTE/Oppo - http://192.168.0.1/ - password on sticker underneath the device.), then follow the provided steps to change your network selection to 5G standalone:
· Huawei: Network Settings, Mobile network searching, change network mode to “SA”· ZTE: 5G settings (Make sure 5G is toggled off) -> Network selection - > Change to “5G SA”· Oppo: Advance settings - > Network settings -> Change network mode to “5G only (SA)”
This will allow your device to latch to 5G towers more efficiently. Then follow the provided steps to see your router's signal readings:
· Huawei: Advanced -> System -> Device information -> Scroll down· ZTE: Advanced settings -> Other -> Network Information · Oppo: Home page -> scroll down
You will see your RSRP (signal strength) and SINR (signal quality). Please move your device around to find a position that provides your router with optimal signal readings. Your RSRP value should be closer to -85dBm or lower, and your SINR value closer to +10dB or higher. Slight changes in positions in the same room will provide you with different signal readings, so please monitor your RSRP and SINR as you move the device around, then monitor your connection.
Best regards,
Please try logging into your router interface (Huawei - http://192.168.8.1/) | ZTE/Oppo - http://192.168.0.1/ - password on sticker underneath the device.), then follow the provided steps to change your network selection to 5G standalone:
· Huawei: Network Settings, Mobile network searching, change network mode to “SA”· ZTE: 5G settings (Make sure 5G is toggled off) -> Network selection - > Change to “5G SA”· Oppo: Advance settings - > Network settings -> Change network mode to “5G only (SA)”
This will allow your device to latch to 5G towers more efficiently. Then follow the provided steps to see your router's signal readings:
· Huawei: Advanced -> System -> Device information -> Scroll down· ZTE: Advanced settings -> Other -> Network Information · Oppo: Home page -> scroll down
You will see your RSRP (signal strength) and SINR (signal quality). Please move your device around to find a position that provides your router with optimal signal readings. Your RSRP value should be closer to -85dBm or lower, and your SINR value closer to +10dB or higher. Slight changes in positions in the same room will provide you with different signal readings, so please monitor your RSRP and SINR as you move the device around, then monitor your connection.
Best regards,
Best regards,
Best regards,