NP
Nicholas P
1 reviews | Active since Jun 2020
27 Jun 2022, 11:02
Rain- ***** ISP
Everything with Rain was fine until I cancelled with them. I cancelled during the month of May as I got my fiber active. They said that I should pay the full amount for May, which I understood and that was paid at the end of May. Now they took full payment again for June and I never even used their service in June- they were suppose to collect their router at the end of May but never did and they only collected a few days ago (late June), maybe so they made me keep the router knowing that they want to con me out of an installment. I never even switched the router on since May. I don't recommend anyone use this service as they are *******.
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Replies (2)
Rain's replyOfficial
27 Jun 2022, 11:05Hi Nicholas
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply27 Jun 2022, 11:05
Official
Hi Nicholas
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
NP
Nicholas P's updateReviewer Update
27 Jun 2022, 13:17I went through my billing and I paid the first month pro rata and a full subscription for the next month, at the end of the second month I paid full again (that would have been for the following month), so I started off paying in advance. I then at some point changed my billing date from the 1st of the month to the 25th- meaning that I no longer paid in advance, but paid at the end of the month (25th) for the current month's data. So I beg you, please explain to me how on earth I ended up paying at the end of the following month for the previous month- meaning 2 months behind, my service would have suspended long time- All my payments reflect on your system. I just went through them all- why are you still saying that I am behind on payments, meaning paying at the end of next month for this month's usage- please take the time to go through everything before making such comments. So now you say that no more debit will be going off after you already took an extra months cash.
NP
Nicholas P's update27 Jun 2022, 13:17
Reviewer Update
I went through my billing and I paid the first month pro rata and a full subscription for the next month, at the end of the second month I paid full again (that would have been for the following month), so I started off paying in advance. I then at some point changed my billing date from the 1st of the month to the 25th- meaning that I no longer paid in advance, but paid at the end of the month (25th) for the current month's data. So I beg you, please explain to me how on earth I ended up paying at the end of the following month for the previous month- meaning 2 months behind, my service would have suspended long time- All my payments reflect on your system. I just went through them all- why are you still saying that I am behind on payments, meaning paying at the end of next month for this month's usage- please take the time to go through everything before making such comments. So now you say that no more debit will be going off after you already took an extra months cash.