Rain Dissapointment

On 15 December 2021 I paid them R 1341.63 on my outstanding account. They reconnected my internet. on 30 December 2021 they disconnected me again. When contacting their call center they tell me that they only received R 642.63 and that I am still R 699 outstanding. I sent them my bank statements when i made they payment and they confirmed that they received the full amount of R 1341.63, by some strange miracle they lost the other R 699 and they cant tell me why. This is not the first time this has happened and I am sick and tired of it. This is such a dissapointment that a paying customer has to go through this. If they dont sort out their system and fix my account i will be forced to use another service provider, and take legal action against them to recover my R 699 that got lost