Rain dishonesty

Why was this not communicated to me?!?
Why was I not informed of this?!?

Communication from Rain is beyond appauling!
At no point in time during the past month's struggles have I been communicated with in the correct manner by any employee of Rain, including management.
I have been the one to constantly follow up on matters with Rain, simply to be told that "we will let you know when we receive feedback from our technical department....", which never seems to materialise.
Is Rain really (for lack of a better word) useless at basic communication?
Or are certain clients simply viewed are "not worth" the time spent to remedy the issues?

It is not my responsibility to have to constantly follow up with Rain!
It is your responsibility to keep clients informed as to uphold complete transparency in all aspects pertaining to the client.

Then the audacity to use a preset message stating "We're sorry your rain experience has not been as good as expected.".....
Really?
Your sorry?
Well those words mean less than nothing to me, as your actions have broadcast your actual feeling of disdain towards me in that I had to fight with Rain for more than 3 weeks in order to rectify a connection issue which, just so by the way, is still not back at the level it was at prior to losing connection at the end of March 2025.

My connection use to run at a speed of between 4 and 8 Mb/s and never went below 4 Mb/s.
Now (post the so-called repair), the connection regularly drops below 2 Mb/s and often simply disconnects randomly for a minute or two before being restored and continues to run below 2 Mb/s for up to approximately 20 minutes before increasing to above 4 Mb/s.

Now lets be clear that I signed up with Rain with the promise of a connection reaching a speed of up to 30Mb/s.
That being said, I do understand that there are certain occurences which could hamper the speed of the connection, but to then have a connection which is not even 1/3 of that promised and majority of the time below 15% of the promised line speed? That is utterly ridiculous!
Rain seem to be experts at the game of "bait and switch".
I do possess software and devices which measure signal strength in my area and I can therefore assure you that my service speed is nowhere near what it should be.

Your business ethics regarding customer service are most definitely not what they should be.

I can honestly say, without a doubt, that I am utterly disgusted by the overall lack of adequate communication and support from Rain South Africa.

Well done on achieving what can only be described as a customer service level well into negative territory.

For heavens sake, it's not the outcome that is the issue here, it's the complete lack of communication that is the problem

I have had a further development regarding my issue with Rain.
Payment was made yesterday (01 May 2025) to the discounted amount supp**** by Rain
This afternoon I received a notification from Rain that payment is still outstanding.
I immediately logged onto my profile, only to find that my account now shows 122 days in arrears and that the full monthly installme t is now owing....

What the actual F, is going on at Rain! 😡 @#!*?

Firstly, I have proof of payment.
Secondly, how has my accouny gone from up to date yesterday, to 122 days overdue today.
This had better be fixed immediately!

I have had my fill of the next level incompetence that I have had to deal with at Rain.
If this is not remedied I will be taking further action against Rain and reporting the company to ICASA , as a result of the irregularities that I have encountered with the company.

Can someone at Rain please explain to me why my service has now been disconnected.?!?!?!?

This chain of events does not make sense to me at all !
I comp**** by making payment for the discounted amount that showed as ouwing on my account yesterday and now because I query the reason for my account suddenly showing as 122 days outstanding I get disconnected?!

Once again simply no communication from Rain, just unjustified action being taken.
I was assured that due to my router being unable to connect between 31 March and approximately 21 April 2025, my account would be credited and thus a lower amount payable would reflect (which it did).
This amount was paid, but now Rain is trying to fleece me by charging a further full payment and disconnecting my service entirely.

This is borserline ******** behaviour in my opinion.
And stop giving me that "we are sorry that the outcome is not to your satisfaction." bull***** that you have been repeating.

If you need proof I will be happy to send it to you, just For The Love Of G.od, COMMUNICATE with me!!!!

borderline ********** behaviour from Rain, in my opinion.