Rain disgusting service

Absolutely disgusting service. Rain forgot to debit for April and have been trying for several days and log calls 3x a day. Can't pay online as it only wants to charge R1 as the website reflects payment is not in arrears and other told us the website is broken and was told it takes 24hrs to update billing for a new debit but its been 5 days now and still not done. Call in and the call centre says not even they getting responses from the billing department. And obviously no EFT options... How do you get a proper response from rain?