Rain disaster after disaster

I have had endless issues with Rain. Last week I had no internet service for a full week. I have logged calls, tickets and emails. Eventually Saturday I managed to get a hold of an agent via phone call of R150. I was o line again and promised my issue has been resolved and my cancellation was retracted, just to be disconnected again since last night. I called them again today just to find out the agent I spoke to last Saturday two of them did not do their work and now it is my fault. Rain also deduct money for full subscription but delivers a service half of the month which I think is unfair to take money for service not provided most of the time. I want to know why these agents did not do their job and no one seems to care to take accountability in this mess.