CL
Charles L
1 reviews | Active since Apr 2021
23 Jul 2021, 08:55
Rain - Disappointing service time
I logged a fault 3 days ago regarding the speed of the 5g Rain. I am 400m away from the nearest tower and have for a couple of months averaged 240mb download speeds, however the last week it is between 1mb - 6mb and not the speeds as promised. Waiting 3 days for a connectivity issue gives me great cause for concerns. Hoping for resolution soon.
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Replies (2)CL
Charles L's updateReviewer Update
23 Jul 2021, 11:57Thank you Rain to replying so quickly, an agent called and they are sending out a technician and replacing my router.
CL
Charles L's update23 Jul 2021, 11:57
Reviewer Update
Thank you Rain to replying so quickly, an agent called and they are sending out a technician and replacing my router.
CL
Charles L's updateReviewer Update
24 Jul 2021, 12:35Technician Came and fixed the problem, my router kept connecting to a bad block on the nearest tower. Set to roaming SA and problem was solved.
CL
Charles L's update24 Jul 2021, 12:35
Reviewer Update
Technician Came and fixed the problem, my router kept connecting to a bad block on the nearest tower. Set to roaming SA and problem was solved.