SB
Sibabalwe B
1 reviews | Active since May 2026
10 May 2026, 06:27
Rain - disappointing review
Rain has been such a disappointment this week. All week I'm stuck without internet and when I call I get told it will be escalated. Not to mention the many times I've been requested to do hardware troubleshooting. Very questionable customer service. I am unhappy
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
10 May 2026, 07:42Hi Sibabalwe,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply10 May 2026, 07:42
Official
Hi Sibabalwe,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
SB
Sibabalwe B's updateReviewer Update
10 May 2026, 10:43I am still experiencing the same connection problem. The device rebooted and lost it's previous connection. Now I'm right back where I started. Can you please help me with this
SB
Sibabalwe B's update10 May 2026, 10:43
Reviewer Update
I am still experiencing the same connection problem. The device rebooted and lost it's previous connection. Now I'm right back where I started. Can you please help me with this
SB
Sibabalwe B's updateReviewer Update
10 May 2026, 12:34Please let me know as soon as you can. I do not understand why i keep losing connection all of a sudden
SB
Sibabalwe B's update10 May 2026, 12:34
Reviewer Update
Please let me know as soon as you can. I do not understand why i keep losing connection all of a sudden
SB
Sibabalwe B's updateReviewer Update
11 May 2026, 05:18I still don't have access to internet, despite asking for help from Rain through the weekend. As a paying customer, I am very dis-pleased about their conduct. I have asked for clarity on this issue and for them to fix it, but received little to no feedback. Instead I get told that the issue is being escalated and will be prioritised. I have had to endure this for a week now. Unacceptable
SB
Sibabalwe B's update11 May 2026, 05:18
Reviewer Update
I still don't have access to internet, despite asking for help from Rain through the weekend. As a paying customer, I am very dis-pleased about their conduct. I have asked for clarity on this issue and for them to fix it, but received little to no feedback. Instead I get told that the issue is being escalated and will be prioritised. I have had to endure this for a week now. Unacceptable