Rain disappointing

07 June 2023 at 22:05 when electricity comes back the router did not switch on. We turned it around trying to figure out what is wrong with it, and it had the burn smell. On the 8 June 2023 in the morning when I get to work, I called them and explained the reason for my call, and that lady said to me it's network problem their 5G towers have been shut down, I then explained that it has a smell of burn and she said she will escalate my matter to the relevant department. I waited to hear from them until I decided to call the again on the 14th June 2023 and this time I asked for the name of the constant 'its Indiphile' she said she will escalate my matter, this time I received an email with reference number. On Wednesday I received a call from one of their consultant and the lady promised to deal with my issue personally, then boom today when I call them they say I must pay R4000 for the router to be replaced.