Rain disappointed customer

I'm so disappointed and upset in Rain Internet Provider It's been 3 days now since I have received my sim card and couldn't use it. I have already pay and my sim got lost received the sim ofter +- 5 days now its 3 days I'm struggling to get contacted I got so upset and want to cancel. To put the cherry on the cake they sent me an email to say I must cancel and l will be bill if have use any data not even try to be helpful and make a customer happy