1 reviews | Active since Jul 2023
Rain? Disability treatment is pathetic customer service!!!
Rain has sent me over 30 emails tell me that “help is on it’s way”. ****s!
I have started their RainOne package with Rain Wifi and Cellular Internet service provider. Thank God it is a trial. But God knows how Rain has affected my mental health and my disability...!!!
I can use WiFi route BUT can not use NEITHER of the 2 rain SIM cards, NOR the call minutes nor the data. I can NOT call Rain to ask for help because I can't use the call minutes. I can NOT call anyone else to ask for help because I can't use the call minutes. The myRain App malfunctions repeatedly returning to the log in page. As such I cannot contact help, change or adjust any settings.
Over 30 emails have gone unanswered by a human being... just a friendly chatty but AUTOMATED REPLY...
I have asked for support help again again again but NO person from Rain will call me back, follow through and resolve my issue with their service. Surely they DO want my business???
Today is pay day. They are very quick to send me an automated demand for payment. But will I continue with their service???
I searched for months to choose the right package for me.
My mother is an elder of our community and much loved retired teacher of children. Now in retirement, she will use the one SIM to be in contact with support of family, and with her Grandchildren.
I have a disability and I will use the second rainone SIM.
I am an entrepreneur setting up business with an innovative approach... which will fulfil my 91 year mother's dream, to save a homestead of historic value, her home of 60 years, from destruction. No thanks to Rain.co.za so far the stress caused, inability to make calls and order equipment, the delays caused is sabotaging this ambition.
Ranked as the #7 best Tech company, my personal experience of their after sales service is disgusting!
Come on, Rain! You can do better than this... again, please.
Call ***
Sincerely disgusted, Geoffrey Wright
Come on Rain... let's solve this!!!
I challenge you. Call me...
Just call me.
Just one human, not a computer, call me.
Just one employee with authority and experience...
help this customer with a
disability.
Come on Rain... let's solve this!!!
I challenge you. Call me...
Just call me.
Just one human, not a computer, call me.
Just one employee with authority and experience...
help this customer with a
disability.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
This is another automated computer reply.
Look at all the other COMPLAINTS ABOUT YOUR SERVICE.... what do you see? Answer: same computer automated reply.
REMINDER: I have a DISABILITY so do what your company owners would want you to:
Keep the company rain AWAY FROM BAD PRESS.
(I am struggling. Please help. It is further HUMILIATING to have to point out my DISABILITY )
I am a HUMAN so can you spare one of your HUMAN staff the time to contact me???
This is another automated computer reply.
Look at all the other COMPLAINTS ABOUT YOUR SERVICE.... what do you see? Answer: same computer automated reply.
REMINDER: I have a DISABILITY so do what your company owners would want you to:
Keep the company rain AWAY FROM BAD PRESS.
(I am struggling. Please help. It is further HUMILIATING to have to point out my DISABILITY )
I am a HUMAN so can you spare one of your HUMAN staff the time to contact me???
Sort this out, Rain!!!
Sort this out, Rain!!!
1.
I have for weeks been kindly noting that except for 3 sales calls I have never received your claimed "Kindly note that we tried calling you, however, we were not able to reach you."
And
2.
I have as per your "attempt the suggested troubleshooting ( try an alternative sim such as telkom or cell C in your device ) and revert back with feedback so we may escalate further."
The result: In both of my iPhone 6s devices I tried "an alternative sim" from "cell C" as per your suggestion. Both times I called my phone number from both the devices. I was able to make and receive calls from both of my phone devices.
I do not expect that you can blame it on my phone.
So please please please:
1.escalate further
2. call me to confirm progress
3. resolve all the 4 issues
4. I expect a sincere apology and for the affect on my disability and my loss of business I expect proper compensation!!!
COMPENSATION.
1.
I have for weeks been kindly noting that except for 3 sales calls I have never received your claimed "Kindly note that we tried calling you, however, we were not able to reach you."
And
2.
I have as per your "attempt the suggested troubleshooting ( try an alternative sim such as telkom or cell C in your device ) and revert back with feedback so we may escalate further."
The result: In both of my iPhone 6s devices I tried "an alternative sim" from "cell C" as per your suggestion. Both times I called my phone number from both the devices. I was able to make and receive calls from both of my phone devices.
I do not expect that you can blame it on my phone.
So please please please:
1.escalate further
2. call me to confirm progress
3. resolve all the 4 issues
4. I expect a sincere apology and for the affect on my disability and my loss of business I expect proper compensation!!!
COMPENSATION.
You have invoiced me
R973,74
for my first payment of your
R559
deal
which as you well know
if you have read my emails
or
if you have listened to your customer service recordings (which you insist are for safety and quality control)
of my customer complaints!!!
Please explain.
Or will you keep me waiting and not earning and not eating for another month.
You have invoiced me
R973,74
for my first payment of your
R559
deal
which as you well know
if you have read my emails
or
if you have listened to your customer service recordings (which you insist are for safety and quality control)
of my customer complaints!!!
Please explain.
Or will you keep me waiting and not earning and not eating for another month.