Rain did not update their systems to reflect that I cancelled, despite calling them and messaging them numerous times. I was billed and want my refund ASAP.

I'm writing this review out of desperation. I cancelled my Rain services in May. I called TWICE to confirm that it was cancelled, and I was assured it was. Then I received a WhatsApp saying that my payment was due beginning of June. I responded that I had already called twice to cancel. The person / bot on the other side was going to create an email to the retentions team, to assist with my cancellation, but again I received a message the next day to say that I had an outstanding amount and no further communication. I was indeed charged again in June, but was assured that it would be refunded, together with May, but when I followed up later in June it was still not cancelled. In this time period I called Rain more than 8 times, plus the messages on WhatsApp. I have a record of all the calls I made, and I'm sure Rain will be able to pick it up on their side too. On their system it shows that I only cancelled end of July, and that's not true! I want my full refund ASAP.