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LM
Lyndall M

1 reviews | Active since Jul 2019

25 Mar 2024, 21:38

Rain Deserves 0 Rating

If I could rate this company 0 I would. They deducted money from me today for my internet service and switched off my internet. I called them 5 times to ask when my internet would be reactivated and they said that my payment didn't reflect on their side even though the money was deducted from my account. Even after the proof of the payment was sent to them they still did nothing. The call centre agents were rude every single time I called. Imagine, I now need to explain why I can't work today because of RAINS INCOMPETENCE. Noone bothered to follow up. I am so disappointed and would not recommend them to anyone. Your customer service sucks!!!!!!!!!!!!!

0
Replies (8)
Rain
Rain's reply26 Mar 2024, 08:22
Official
Hi Lyndall M,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
LM
Lyndall M's update26 Mar 2024, 09:59
Reviewer Update
You are literally trying to debit more money from my account after taking my money yesterday. You conveniently now want to pretend that you didn't receive the 10 EMAILS WITH MY PROOF OF PAYMENT ON IT AND YOU KNOW WHATS FUNNY YOUR AGEBT DEBITED THE MONEY FROM MY ACCOUNT NOW YOU DONT SEE IT. HUH. YOU WANT MY BANK STATEMENT WITH MY BANK ACCOUNT NUMBER SO THAT YOU CAN FURTHER ***** REALLY. ARE YOU SO *********** TO NOT GO TO YOUR BANK STATEMENTS AND SEE THE PAYMENT ARE YOU SO *********** TO NOT LISTEN TO YOUR SUPPOSED RECORDED CALLS. NO RIGHT BECAUSE THAT WILL MEAN THAT SOMEONE IN YOUR STUPID COMPANY WOULD ACTUALLY BE WORKING. STEP UP YOUR GAME AND STOP ****MING PEOPLE
LM
Lyndall M's update26 Mar 2024, 10:20
Reviewer Update
I want you to go back to the agent that took my money and find out what he did with it. You claim your calls are recorded and that you have so many security measures in place but nothing. If you can't fix my WiFi I want a refund TODAY. AND HOW THE HECK CANT YOU OPEN THE PROOF OF PAYMENT I THINK YOU ARE TRYING TO ***** AS WELL
LM
Lyndall M's update26 Mar 2024, 14:11
Reviewer Update
In the years I have been with your company I have never had this big an issue with your company I am so disappointed. Your staff has always been friendly and helpful and EVERYONE I spoke to was rude apart from the last woman I spoke to and the original gentleman who has taken my money. You made me loose an entire day's work due to your teams incompetence and then continued to make me prove that I had taken my own money. Dispite all the ********** reviews you continue receiving. I always saw myself as a lucky one to not have experienced this but I am just another victim of rain.
LM
Lyndall M's update26 Mar 2024, 14:13
Reviewer Update
Still no response from rain. Do not use this service
LM
Lyndall M's update26 Mar 2024, 14:50
Reviewer Update
THE BANK STATEMENT WAS SENT THIS MORNING WHEN YOU REQUESTED IT I SENT IT 10 TIMES TO YOU AND NOW TWICE AGAIN. IF BY SOME MIRACLE YOU ARE STILL PRETENDING TO NOT SEE IT I WILL CONTINUE TO SEND IT UNTIL YOU ACKNOWLEDGE THE RECEIPT. BUT LET ME HELP YOU IN DOING YOUR JOB REFRESH YOUR EMAIL AND IF YOU DONT SEE IT IN YOUR INBOX CHECK YOUR SPAM. IF YOU STILL PRETEND TO SEE IT THEN CHECK THE EMAIL ADDRESS YOU SENT AND SEND ME A PROPER EMAIL ADDRESS
LM
Lyndall M's update26 Mar 2024, 14:51
Reviewer Update
AND FYI YOU HAD THE BANK STATEMENT SINCE THIS MORNING AND STILL HAVE NOT ASSISTED PLEASE STOP PRETENDING THAT YOU KNOW WHAT YOU DOING
LM
Lyndall M's update26 Mar 2024, 15:07
Reviewer Update
Have you received the statement I have now sent it another six times.