Rain Delivery gone wrong
Im so fed up and irritated with rain. I ordered a rain one package on 20 June 2023. Today is the 29th and rain still have not delivered my sim card and router. I have called them numerous times and all I have are gotten excuses and empty promises. The consultants are useless and are never forthcoming about the facts.
I hate to think what I will have to go through should there be network issues if I am going from pillar to post just to get a simple delivery
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
29 Jun 2023, 13:27Hi Nomancoba.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
Rain's reply29 Jun 2023, 13:27
Official
Hi Nomancoba.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
Rain's replyOfficial
29 Jun 2023, 13:29Hi Nomancoba,
Please note your delivery is scheduled for today.
Please note your delivery is scheduled for today.
Rain's reply29 Jun 2023, 13:29
Official
Hi Nomancoba,
Please note your delivery is scheduled for today.
Please note your delivery is scheduled for today.
's updateReviewer Update
29 Jun 2023, 16:58Its 17:00 and still no package. Courier says they don't know when they will deliver. I don't know what Mickey Mouse operation you and CCD couriers are running but I will not be part of it. DELIVER OR REFUND
's update29 Jun 2023, 16:58
Reviewer Update
Its 17:00 and still no package. Courier says they don't know when they will deliver. I don't know what Mickey Mouse operation you and CCD couriers are running but I will not be part of it. DELIVER OR REFUND
Rain's replyOfficial
30 Jun 2023, 12:24As discussed we have arranged for a redelivery.
Rain's reply30 Jun 2023, 12:24
Official
As discussed we have arranged for a redelivery.
's updateReviewer Update
30 Jun 2023, 12:41Discussed with who? The last consultant I spoke to said the matter is being escalated to the logistics department and she will call me back with more information so who exactly did you talk to?! By the way that alone isn't enough, I want the exact date of delivery.
's update30 Jun 2023, 12:41
Reviewer Update
Discussed with who? The last consultant I spoke to said the matter is being escalated to the logistics department and she will call me back with more information so who exactly did you talk to?! By the way that alone isn't enough, I want the exact date of delivery.
Rain's replyOfficial
30 Jun 2023, 12:58Please note as we advised we have arranged a redelivery.
Rain's reply30 Jun 2023, 12:58
Official
Please note as we advised we have arranged a redelivery.
's updateReviewer Update
30 Jun 2023, 13:00When will it be delivered? Date!
's update30 Jun 2023, 13:00
Reviewer Update
When will it be delivered? Date!
Rain's replyOfficial
03 Jul 2023, 14:52Your delivery is with the couriers you should receive it tomorrow the 4th of July or Wednesday at the latest.
Apologies for the delay.
Apologies for the delay.
Rain's reply03 Jul 2023, 14:52
Official
Your delivery is with the couriers you should receive it tomorrow the 4th of July or Wednesday at the latest.
Apologies for the delay.
Apologies for the delay.
's updateReviewer Update
04 Jul 2023, 07:43I specifically told your consultant that I need that parcel to be delivered by today (4 July) and he assured me that it would. CCD couriers just called and they told me they will not be delivering today so I told them not to bother. I WANT A REFUND!!!! Keep your router,I have been inconvenienced enough, its been 2 weeks now for something that was supposed to reach me in 5 working days. GIVE ME MY MONEY BACK
's update04 Jul 2023, 07:43
Reviewer Update
I specifically told your consultant that I need that parcel to be delivered by today (4 July) and he assured me that it would. CCD couriers just called and they told me they will not be delivering today so I told them not to bother. I WANT A REFUND!!!! Keep your router,I have been inconvenienced enough, its been 2 weeks now for something that was supposed to reach me in 5 working days. GIVE ME MY MONEY BACK
Rain's replyOfficial
04 Jul 2023, 11:25Please note a refund was processed and it will take 7-10 working days to reflect back into your account.
Rain's reply04 Jul 2023, 11:25
Official
Please note a refund was processed and it will take 7-10 working days to reflect back into your account.