Rain delivery driver didn't have a driver's license, was dismissive and very rude.

Today we were supposed to receive our Rain the101 5G smart router. The delivery driver didn't have a driver's license so the security at our estate couldn't varify him and he was denied access. He then called and asked my 66 year old mother to walk from the house to the boom gate to collect. He also asked her to bring her bank statement which I found very odd. We refused to provide the bank statement and insisted on giving him a regular proof of address which he reluctantly had to accept even though he was very agitated by our refusal. When we unboxed it we realised that no skin was included in the delivery and called him to enquire about this. He was extremely rude and dismissive and then hung up on us and wouldn't answer our calls from there on. I wonder if Rain vets it's delivery drivers because this is a big security risk not only for Rain but also for us as it's customers. I am also very worried because should this router have a fault and need to be returned, I'm afraid that Rain will want it to be returned with its skin - the same one which I never received. My first impression with Rain has left a lot to be desired and I look forward to this matter being addressed.