Rain deliberately inconveniencing us with no service

I've been with rain for a while now, all of a sudden having lots of problems with my account not reloaded with data and Minutes. I have unlimited data plan + 2 mobile sims with 2gig & 60min per month, all not working now, but Rain keeps deducting my money with no service. Their escalation takes weeks before they call you back. I'm 2 months now without service all my Connections say I have no data nor minutes I have to recharge but the Rain go app is also giving problems struggling to get recharged always have to request a link to purchase any bundle.

When you get through to the consultants they ask me what I think they should do to solve my problem. I want my refund and if rain wants us to cancel all our services they must release a public statement and stop inconveniencing paying and loyal customers. I feel exploited because I got no service a whole month and when they finally called me back after a month they say I must pay first before they assist me, what in the world do you call this kind of service???

I'm totally disappointed!!!