LH
Lawrence H
1 reviews | Active since Oct 2017
14 Feb 2024, 10:03
Rain debits without providing service.
I have a complaint about Rain debiting my card without providing any service to me. I tried to contact them multiple times regarding their poor network connectivity, but they couldn't assist me. In frustration, I decided not to pay for the service from August 2023. Every time they contacted me, I explained my problem, but no one could help. I informed them that I wouldn't be able to pay until my query was resolved and they should not debit my card. However, this month when I checked my statement, I noticed that they debited my card three times on December 28th, 2023, for the amounts of R339.44, R370.30, and R370.30. This is unfair. They are quick to debit money but when it comes to helping clients their customer agents are *********** and unwilling to assist.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
14 Feb 2024, 10:47Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply14 Feb 2024, 10:47
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
LH
Lawrence H's updateReviewer Update
26 Feb 2024, 11:16I'm very disappointed with Rian. They promised me a refund and closure of the account but have not delivered. It's been two weeks since I've spoken to Allen, I guess he is a service consultant of some sort, who assured me I would get a refund of the funds debited from my account and the closure of the account. I hate ****s. I need a written response via email so I can refer the matter to the ombudsman by today the 26th of February 2024. Your failure to respond will be taken as Rain refusing to meet your promise of a refund and closure of the account. I feel sorry for people who still use your service.
LH
Lawrence H's update26 Feb 2024, 11:16
Reviewer Update
I'm very disappointed with Rian. They promised me a refund and closure of the account but have not delivered. It's been two weeks since I've spoken to Allen, I guess he is a service consultant of some sort, who assured me I would get a refund of the funds debited from my account and the closure of the account. I hate ****s. I need a written response via email so I can refer the matter to the ombudsman by today the 26th of February 2024. Your failure to respond will be taken as Rain refusing to meet your promise of a refund and closure of the account. I feel sorry for people who still use your service.
LH
Lawrence H's updateReviewer Update
27 Mar 2024, 08:46A whole month has passed and I'm still battling with this service provider. No refund and no urgency in their client matters. After calling them a couple of times and their agents, especially Allen who confirmed my refund, they finally sent me an email that they won't do the refund. I'm warning anyone who is using Rain or wants to use their service. It's nice in the beginning until you need help, their incompetence will cost you money and they will see nothing wrong with that.
LH
Lawrence H's update27 Mar 2024, 08:46
Reviewer Update
A whole month has passed and I'm still battling with this service provider. No refund and no urgency in their client matters. After calling them a couple of times and their agents, especially Allen who confirmed my refund, they finally sent me an email that they won't do the refund. I'm warning anyone who is using Rain or wants to use their service. It's nice in the beginning until you need help, their incompetence will cost you money and they will see nothing wrong with that.
LH
Lawrence H's updateReviewer Update
27 Mar 2024, 10:06Hi Rain,
I'm not sure if this is a threat but I won't take it lightly. You are the party in wrong here not me. You can come retrieve your device after my refund, nothing you say can make me trust your organization. I dare you, don't refund me and charge me for that device.
Regards, Lawrence
I'm not sure if this is a threat but I won't take it lightly. You are the party in wrong here not me. You can come retrieve your device after my refund, nothing you say can make me trust your organization. I dare you, don't refund me and charge me for that device.
Regards, Lawrence
LH
Lawrence H's update27 Mar 2024, 10:06
Reviewer Update
Hi Rain,
I'm not sure if this is a threat but I won't take it lightly. You are the party in wrong here not me. You can come retrieve your device after my refund, nothing you say can make me trust your organization. I dare you, don't refund me and charge me for that device.
Regards, Lawrence
I'm not sure if this is a threat but I won't take it lightly. You are the party in wrong here not me. You can come retrieve your device after my refund, nothing you say can make me trust your organization. I dare you, don't refund me and charge me for that device.
Regards, Lawrence
LH
Lawrence H's updateReviewer Update
27 Mar 2024, 10:26Can you give the statement and the contact details to the ombudsman for internet service providers so I can forward this response. I will ask them to fight for me since we not getting anywhere with this. Without a refund, I won't be able to be available for the collection of the device.
LH
Lawrence H's update27 Mar 2024, 10:26
Reviewer Update
Can you give the statement and the contact details to the ombudsman for internet service providers so I can forward this response. I will ask them to fight for me since we not getting anywhere with this. Without a refund, I won't be able to be available for the collection of the device.
LH
Lawrence H's updateReviewer Update
27 Mar 2024, 11:56I was contacted by your courier and explained that I won't be available for the collection of the device till I get my refund. I've been treated unfairly and **** to by Rain. It's wrong that when you need your things, the respond is efficient but when I needed service, the response was poor.
LH
Lawrence H's update27 Mar 2024, 11:56
Reviewer Update
I was contacted by your courier and explained that I won't be available for the collection of the device till I get my refund. I've been treated unfairly and **** to by Rain. It's wrong that when you need your things, the respond is efficient but when I needed service, the response was poor.