1 reviews | Active since Sept 2021
Rain Debiting My Account on Wrong Dates Despite Complaint
I am extremely disappointed with Rain’s billing service. I previously wrote to Rain explaining that they are debiting my account on the wrong dates, which is not in line with the agreed billing arrangement.
I emailed them 5 days ago regarding this issue, but there has been no response to my emails. Despite my complaint, they continue to debit on incorrect dates, causing financial inconvenience and unnecessary stress. This shows poor customer service and a lack of urgency in resolving issues raised by customers.
I expect Rain to: 1. Correct my debit date to the agreed schedule immediately. 2. Reverse or refund any amounts debited on the wrong date. 3. Confirm in writing that this issue has been permanently resolved.
Rain, please take this matter seriously and fix it once and for all.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
I am writing to follow up on a query I raised regarding incorrect debit transactions on my account. I initially contacted you via email on 15 August 2025, and I also lodged a complaint on HelloPeter. Unfortunately, I have not received any feedback or resolution from your side to date. This delay in response is both disappointing and inconvenient. I expect timely communication and resolution, and the lack of feedback is unacceptable for a service provider of your caliber. Please treat this matter as urgent and provide me with:
- Confirmation that you have received my complaint
- A clear timeline on when this issue will be resolved
- Assurance that no further incorrect debits will occur
I am writing to follow up on a query I raised regarding incorrect debit transactions on my account. I initially contacted you via email on 15 August 2025, and I also lodged a complaint on HelloPeter. Unfortunately, I have not received any feedback or resolution from your side to date. This delay in response is both disappointing and inconvenient. I expect timely communication and resolution, and the lack of feedback is unacceptable for a service provider of your caliber. Please treat this matter as urgent and provide me with:
- Confirmation that you have received my complaint
- A clear timeline on when this issue will be resolved
- Assurance that no further incorrect debits will occur