Rain debiting my account after confirming the account is up to date and cancellation is scheduled

I have not received any response from Rain, the message that I have been sent a message privately is not true . I am now instructing my bank to recover the funds Rain has taken from my account after they confirmed in writing on the 13/04/26

[16:31, 13/04/2026] rain: Your account balance is currently R 0 with a Normal status, and there are no active Promise-to-Pay plans. Your cancellation scheduled for April 1, 2026, is confirmed and your account is fully settled. [16:32, 13/04/2026] John Shaw: There will be no further debits to our account? [16:32, 13/04/2026] rain: Correct, there will be no further debits to your account since your balance is fully settled and cancellation is scheduled.