Rain Debiting after cancellation

Good Day,

I have used for the past years without any problems. Unfortunately, 2 months l experienced financial hardships and could not pay and hence l never got any data services. last month they debited me twice at the same time, and when l tired to query that and the Rain agents told me that they only charge me for the subscriptions and not for their services which is very confusing because that not stated at the beginning and l never used their services for those 2 months. When l request to speak to a manager or someone in charge they put on hold and they did that for more than 5 times now.

I requested a cancellation way back but still they did not cancel my subscription but instead took my money. I am very disappointed and the least l am asking for is my refund.