Rain debiting additional unknown amounts
I have a month to month contract with Rain. I paid my premium on 30 April 2021. I was a few days late but I emailed them to check if there will be any other fees. I received an email reply that only R479.00 is needed. However on 1 May 2021 they deducted R47.90. Why is this so? I want my refund of R47.90 asap! That is not your money as my premium of R479.00 is paid in full. You do not have consent to take a further R47.90 from my account!
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Replies (1)Rain's replyOfficial
03 May 2021, 14:48Good afternoon Verhana.
I’m sorry for the trouble you’ve been having with our billing. An agent is doing everything they can to resolve this as fast as possible.
Thank you for contacting us
Kind Regards
Mosa
I’m sorry for the trouble you’ve been having with our billing. An agent is doing everything they can to resolve this as fast as possible.
Thank you for contacting us
Kind Regards
Mosa
Rain's reply03 May 2021, 14:48
Official
Good afternoon Verhana.
I’m sorry for the trouble you’ve been having with our billing. An agent is doing everything they can to resolve this as fast as possible.
Thank you for contacting us
Kind Regards
Mosa
I’m sorry for the trouble you’ve been having with our billing. An agent is doing everything they can to resolve this as fast as possible.
Thank you for contacting us
Kind Regards
Mosa
