DM
Dazareen M
1 reviews | Active since Jun 2021
25 Jun 2025, 07:50
Rain debiting a cancelled account!
Rain, I have successfully cancelled my account according to my previous complaint review on the 16th of May and was told that May 25th will be the last payment for the 4g sim that I had and that June will have a pro rata payment. I messaged Rain a few days ago and they told me my account was standing at 0 so tell me why did my account try to get debited this morning? I didn't have money in at the time but was charged a declining fee of R8.50 and then I log into Rain acc and see i owe the R350 ??? What ridiculous nonsense is that? Daylight ******* at its best! Why pay for a cancelled service ????????
I want this matter resolved and dnt make me like a person with bad credit! Very disappointing Rain!
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Replies (4)0
Replies (4)DM
Dazareen M's updateReviewer Update
25 Jun 2025, 08:18Rain , don't hold us against our will. The accounts department need to do their job properly . I don't want to be debited tomorrow and then sit with a headache of reversal payment. I haven't used your services since May 25th and I CANT AND WON'T be payíng!!!!!!!
DM
Dazareen M's update25 Jun 2025, 08:18
Reviewer Update
Rain , don't hold us against our will. The accounts department need to do their job properly . I don't want to be debited tomorrow and then sit with a headache of reversal payment. I haven't used your services since May 25th and I CANT AND WON'T be payíng!!!!!!!
Rain's replyOfficial
25 Jun 2025, 08:27Hi @Dazareen
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply25 Jun 2025, 08:27
Official
Hi @Dazareen
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
DM
Dazareen M's updateReviewer Update
25 Jun 2025, 08:30Please make sure that the account says cancelled because we can't be revisiting the same issue next payment date.
Thank you.
Thank you.
DM
Dazareen M's update25 Jun 2025, 08:30
Reviewer Update
Please make sure that the account says cancelled because we can't be revisiting the same issue next payment date.
Thank you.
Thank you.
DM
Dazareen M's updateReviewer Update
25 Jun 2025, 08:35It will be better removing my card details from my profile , I can't seem to do it on my side.
DM
Dazareen M's update25 Jun 2025, 08:35
Reviewer Update
It will be better removing my card details from my profile , I can't seem to do it on my side.