Rain debited R679 AFTER cancelling my service - Ignoring emails and no feedback

Your response is rejected as it is factually incorrect and contradictory. On your billing date: You claim my August invoice was generated on 1 August. This is false. I have been on a month-to-month contract billed from the 15th to the 15th since inception. My bank statements will prove this, as every debit was on the 15th. If your system is now showing 1st August, your system is incorrect. I demand proof of when my contract was changed to 1st billing without my consent. On "no refund due": On 31st August at the Crescent branch, your own staff member informed me I am due a partial refund of approx. R150.00. Now you are emailing me saying there is absolutely nothing due. So which is it? Are your staff lying to customers in-store? I want this in writing - are you now retracting the +/- R150 that your own branch offered? On allocation: You terminated my service on 16 August. You then debited R679.00 on 31 August. How can a payment taken on 31 August be allocated to an invoice from 1 August when my service was already dead for 15 days? This is illogical. Provide me with a full statement showing: Invoice date and period covered Payment allocation breakdown Data usage / connection logs from 16 Aug to 31 Aug (to prove ZERO usage)The facts remain:
You debited R679.00 on 31 Aug for a service you cancelled on 16 Aug. I acknowledge I owe R157.25 from a previous promise-to-pay. Therefore R521.75 must be refunded to me immediately.I am not accepting "no refund due". If this is not resolved within 48 hours, I am escalating with all evidence to:The CGSO (Consumer Goods and Services Ombud)The National Consumer Commission ICASAPlease escalate this to a manager in your complaints team, as promised on the 4th September call which never materialised.

Rain,

Thank you for providing me with the evidence I needed to prove your billing is ********.

You claim in your last email: "As the services were active during the applicable billing period..."

Your own WhatsApp message to me on 16 August 2026 says:

"Hey Nondumiso, Your payment is still outstanding, and your service remains *LIMITED*. Pay now to restore full access."

This message, sent by your official Rain WhatsApp service on the 16th, confirms my service was *LIMITED, not ACTIVE*.

1. If my service was limited on 16th August, how can you now claim it was active for the whole billing period (1st-31st Aug)?
2. If my service was limited on 16th, why did you charge me R679.00 on 31st for an "active" service?
3. Why did you tell me in a previous email that I was cancelled on 16th, and now you say cancelled on 31st? Your own WhatsApp from 16th proves it was limited from 16th.

This is deceptive conduct.

I was paying for internet access, not for a "limited" splash page asking me to pay.

You cannot charge a customer R679.00 for 15 days of limited/no service (16th-31st August).

As stated, I acknowledge R157.25 is owed from a previous arrangement. *You must refund me R521.75.*

I have attached this WhatsApp as evidence. I am posting this on Hello Peter and filing with the CGSO today with all 4 contradictory versions of your story.

- Version 1: Cancelled 16th Aug
- Version 2: Cancelled 31st Aug
- Version 3: R150 refund due (Crescent branch)
- Version 4: No refund due
- Version 5 (Today): Service was active whole month (disproved by your own WhatsApp saying "service remains limited" on 16th)

Refund my money within 24 hours.

Nondumiso

PROOF: Rain claims my service was active whole month of August. But their own official WhatsApp on 16th Aug says 'your service remains LIMITED'. I have screenshot. So they charged me R679 on 31st for a service that was limited since 16th. This is *****.

Hi Rain,

Thanks for calling at 09:04 today, kind of disappointed my callback was not honored at 10:15 as requested, I would appreciate if I can get a response here alternatively email me.

Regards,
Nondu

Feel free to reply here or email me.