CC
Chante C
1 reviews | Active since Dec 2020
07 Dec 2020, 09:12
Rain debited my account wrongly
FOLLOW UP:
no agent to date has contacted me regarding my issue as promised on the 3rd of December 2020.
I cancelled my SIM card in the beginning of Nov 2020 and I’ve been debited on the 1st of December again. I have tried contacting Rain customer service with someone named “Kealan A” with no help at all. They don’t want to refund me as they debit my account in “arrears” ? Yet I have to pay for the service immediately when I first joined rain. Please, I want a refund immediately as you can not make me pay twice for one month.
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Rain's replyOfficial
07 Dec 2020, 09:23Good morning Chante
Please accept my humble apologies for the service that you have received thus far.
I have escalated to our billing department, a agent will contact you soon
Stay safe.
Regards
Mosa
Please accept my humble apologies for the service that you have received thus far.
I have escalated to our billing department, a agent will contact you soon
Stay safe.
Regards
Mosa
Rain's reply07 Dec 2020, 09:23
Official
Good morning Chante
Please accept my humble apologies for the service that you have received thus far.
I have escalated to our billing department, a agent will contact you soon
Stay safe.
Regards
Mosa
Please accept my humble apologies for the service that you have received thus far.
I have escalated to our billing department, a agent will contact you soon
Stay safe.
Regards
Mosa