Rain debited my account twice and didnt deliver! ****************!

I purchased a rain sim, activated it with no problem and it worked for 2 days... I was charged upfront 470 rand for a full month of uncapped... after 2 days, the sim card had full signal and rain showed it was connected, but the speeds we 0.00mbps and sometimes went up to 0.010 mbps! It was so useless. Obviously not enough rain to go around???

In any case, this was not even a week after purchasing and activating the sim that i contacted rain support, who promised to call back... and never did! Then i contacted them again requesting a full refund, as it was within the 7 days the CPA allows.

The agent named Thembeka promised me a full refund... this is via email and I have proof of it. Instead of refunding me though, they charged me an additional R66 rand and cancelled my sim card, so even if the network started working, I cant use it!

So far, I've paid 546 rand for 2 days of internet with rain, and my card was *******ly charged! Beware of this company!

Thembeka then decided to start ignoring my emails... but eventually another rain support agent called malusi responded, and assured me my refund will reflect in 7-10 days from his email... that was 11 days ago!

I then sent another email to them, and my old friend Thembeka responded saying that I will get my refund within 7-10 days of it being processed...

I have proof of all these refund promises by email. I have resorted to hellopeter because rain has literally ****** me twice!

I'm hoping this will get me my money back, really, do I have to open a ******** case for theft??