Rain debited my account and I am not a client

Item: Rain
Rating: 1
Author: TASNEEM I

I have not been using Rain service since 2020. Last month out of no where they debited my account R295. I reported this matter and they gave me a reference number ***2.

I then contacted them again this morning, receive another email saying they would contact me shortly. No emails since. Are they seriously going to take so long after taking R295. Please do not Trust Rain

Helpful (0)

Replies (3)

Rain's replyOfficial

09 Jun 2025, 16:22

Hi Tasneem I,

Thank you for bringing your billing query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply09 Jun 2025, 16:22

Official

Hi Tasneem I,

Thank you for bringing your billing query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

TASNEEM I's updateReviewer Update

09 Jun 2025, 16:25

REALLY? ARE YOU EVEN HUMAN. ITS LIKE THE SAME EXCUSE
we're here to help
Hi Tasneem,We received your concern with regard to the June 1st payment and to ensure you receive the most accurate and timely assistance, we are transferring you to the appropriate department.They will be in touch with you shortly to address your concern. Thank you for your patience and understanding.Sincerely,rain Support
Reference Number: ***2

TASNEEM I's update09 Jun 2025, 16:25

Reviewer Update

TASNEEM I's updateReviewer Update

09 Jun 2025, 16:53

Hi

I checked and nothing. Its the 9th. Please can this be sorted soon.

TASNEEM I's update09 Jun 2025, 16:53

Reviewer Update

Hi

I checked and nothing. Its the 9th. Please can this be sorted soon.