Rain Debited My Account After Cancellation Request and Left Me Without Fuel Money

My experience with Rain has been one of the most frustrating customer service experiences I have had.

I submitted a cancellation request via WhatsApp and was under the impression that the cancellation process was underway. Later, I was informed by a Rain agent that the cancellation had not appeared on their system. Despite this, Rain proceeded to debit my account for a full monthly subscription amount.

The timing could not have been worse. This money was budgeted for fuel and essential transport costs. As a result, I am now expected to wait up to 10 working days for a refund, with an estimated refund date of 22 June, while Rain holds onto money that should not have been taken.

What makes this even more frustrating is that this is not an isolated issue. Throughout my time with Rain, I have experienced ongoing billing and account-management problems. On one hand, the company allowed arrears to accumulate over several months. On the other hand, when I finally moved to another provider and started the cancellation process, they still managed to debit my account despite the service being disconnected and the device awaiting collection.

I have spent time on calls, followed processes, submitted requests, and still find myself dealing with avoidable billing problems. Customers should not have to chase refunds for money that was taken after a cancellation request was submitted.

I expect Rain to collect their device without further delays, process the refund as promised, and provide written confirmation that the account has been closed to prevent any future billing surprises.

This experience has left me with very little confidence in Rain's billing processes or customer service.