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Chante C
1 reviews | Active since Dec 2020
03 Dec 2020, 09:03
Rain debited my account after cancellation
I cancelled my SIM card in the beginning of Nov 2020 and I’ve been debited on the 1st of December again. I have tried contacting Rain customer service with someone named “Kealan A” with no help at all. They don’t want to refund me as they debit my account in “arrears” ? Yet I have to pay for the service immediately when I first joined rain. Please, I want a refund immediately as you can not make me pay twice for one month.
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Rain's replyOfficial
03 Dec 2020, 15:56Hi Chante
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
Rain's reply03 Dec 2020, 15:56
Official
Hi Chante
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa