KM
Kut M
1 reviews | Active since May 2024
28 May 2024, 17:17
Rain debited me for a service that I cancelled
Absolutely awful experience from rain, I cancelled my 4G rain SIM card end of April 2024 and now end of May 2024 I am getting billed for something I cancelled, it has been over a month and I can’t reverse it??? I have had to block my card because I can’t trust rain, R500 South African rands debited for something I don’t even use, I tried calling the call center and of course it was no help. Shocking service.
Helpful (0)
Replies (3)0
Replies (3)Rain's replyOfficial
28 May 2024, 17:29Hi Kut M,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Rain's reply28 May 2024, 17:29
Official
Hi Kut M,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
KM
Kut M's updateReviewer Update
28 May 2024, 19:25I am very disappointed, I first wanted to renew the offer I was using, was left with no option to renew and thus had to cancel, only to find I was still being debited, my billing is post billed? How is it post billed when I started the contract I had to pay to have the SIM card delivered? ********* business practices!!
KM
Kut M's update28 May 2024, 19:25
Reviewer Update
I am very disappointed, I first wanted to renew the offer I was using, was left with no option to renew and thus had to cancel, only to find I was still being debited, my billing is post billed? How is it post billed when I started the contract I had to pay to have the SIM card delivered? ********* business practices!!
KM
Kut M's updateReviewer Update
28 May 2024, 20:01If you actually looked at my profile, you can see I started using rain in April 2022, I was double billed at the start of the contract which amount to 500, if you actually looked. That was a duplicate payment, I never received credits for it to date. End of May 2022 I was billed again. So I don’t understand what you mean about post billing? When rain started providing a service to me I was billed twice!! I end my service in April only to find 27 May 2024 I’m getting billed again?? How is that a “post billing”?? I won’t be getting charged further? A month later after my cancellation I was already getting billed and you call that gif service??
KM
Kut M's update28 May 2024, 20:01
Reviewer Update
If you actually looked at my profile, you can see I started using rain in April 2022, I was double billed at the start of the contract which amount to 500, if you actually looked. That was a duplicate payment, I never received credits for it to date. End of May 2022 I was billed again. So I don’t understand what you mean about post billing? When rain started providing a service to me I was billed twice!! I end my service in April only to find 27 May 2024 I’m getting billed again?? How is that a “post billing”?? I won’t be getting charged further? A month later after my cancellation I was already getting billed and you call that gif service??
