PK
Paula K

1 reviews | Active since Nov 2017

07 Jun 2024, 15:20

RAIN DEBIT/APP/ CUSTOMER ****

Why can I not change my payment date to the 20th of this month? I am getting paid from CHINA and the funds will only be available on the 20th June!!!! Why so DIFFICULT??? I have sent numerous messages and tickets about this already!!!!! On fb as well, can someone wake up please. The app says OOPS THERE IS A ERROR!

0
Replies (4)
Rain
Rain's reply08 Jun 2024, 13:56
Official
Hi Paula K,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.
PK
Paula K's update08 Jun 2024, 14:34
Reviewer Update
I don't get paid the same date monthly like South Africans do, I set that date for the 1st as I had refunds from companies due to me and hoped it would come through on that, but they using the elections now as excuses. I get paid from Beijing either the 8th or the 20th, thats when it reflect in my account. But they inform us from Beijing 3 days in advance which one they will do, now they informed us due to their festival they have happening that payments will be made to reflect on the 20th of June as they close for their festival and in their culture,they don't touch monies during festivals, it's forbidden.
So my only option is to pay this when I get paid the 20th June. But in the meantime, my work for them still continues even though they on festival and I need to make use of internet for that, if I can't connect they will withhold my pay.
PK
Paula K's update08 Jun 2024, 16:06
Reviewer Update
Then I won't be able to make payment, cause if I don't connect now and continue with my work they will withhold my fund the 20th June until I have connected again so in this case I will have to look for another provider that will understand and not disseminate against me and my Job and the fact that I work for Foreigners.
Thank you!
PK
Paula K's update08 Jun 2024, 16:27
Reviewer Update
My phone blocks numbers when I am in classes with my chinese students. Thats why I communicated via emails or whatsapp with all my necessary communications parties. If you call in the next 5 min I can answer before I enter my next student class.