LM
Lindiwe M
1 reviews | Active since Mar 2021
02 Mar 2021, 12:44
Rain - debit orders
I cancelled my subscription 2 months back, but Rain went on to debit my account. This is very frustrating. Now I have to go through the whole process of cancelling my card and order a new card to avoid this going forward. I logged tickets with Rain with no response from your agent only an automated email saying we have received your request. I want my money back!
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Replies (2)
Rain's replyOfficial
02 Mar 2021, 13:23Good afternoon Lindiwe.
I trust you are well
I would like to apologize for the service you have experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
I would like to apologize for the service you have experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
Rain's reply02 Mar 2021, 13:23
Official
Good afternoon Lindiwe.
I trust you are well
I would like to apologize for the service you have experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
I would like to apologize for the service you have experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
LM
Lindiwe M's updateReviewer Update
09 Mar 2021, 11:59I received an email from your Agent with the collection number of the router, however there is no discussion of my refund. I want my money back, I cannot be liable for the delay of your system in action my cancellation even though it was logged end of January 2021.
LM
Lindiwe M's update09 Mar 2021, 11:59
Reviewer Update
I received an email from your Agent with the collection number of the router, however there is no discussion of my refund. I want my money back, I cannot be liable for the delay of your system in action my cancellation even though it was logged end of January 2021.