WT
Washeema T
1 reviews | Active since Feb 2024
13 Feb 2024, 12:38
RAIN DEBIT ORDER COMPLAINT
I would like to complain about rain wifi . My debit order date is set for the 1st of each month and they deduct my money on the 25th of each month and by the 29th they put my wifi off and then they want to deduct the 1st again which is wrong . I then phoned rain support and the lady told me to pay my account before i can cancel on my app and when the next debit order went off there was no option on the app showing that i can cancel and the lady was so rude to me and she out the phone off in my ear . I tried canceling and getting my money back but no luck so i don't know what to do anymore, all i want is my money back and for me to cancel my contract with rain
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
13 Feb 2024, 12:45Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply13 Feb 2024, 12:45
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
WT
Washeema T's updateReviewer Update
13 Feb 2024, 12:54I would like to request a refund for all the times you deducted my money and the bad service I received , I cannot pay R559 for my wifi to only be on for 3 days and get out off the 29th and then you guys expect another debit order by the 1st , I also have bills to pay and your customer service is very bad , I would like a refund for all the months you have been deducting my money and i would also like to cancel my contract with rain
WT
Washeema T's update13 Feb 2024, 12:54
Reviewer Update
I would like to request a refund for all the times you deducted my money and the bad service I received , I cannot pay R559 for my wifi to only be on for 3 days and get out off the 29th and then you guys expect another debit order by the 1st , I also have bills to pay and your customer service is very bad , I would like a refund for all the months you have been deducting my money and i would also like to cancel my contract with rain
WT
Washeema T's updateReviewer Update
13 Feb 2024, 13:54You may call me now , i saw the missed calls now only
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Washeema T's update13 Feb 2024, 13:54
Reviewer Update
You may call me now , i saw the missed calls now only
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Washeema T's updateReviewer Update
13 Feb 2024, 15:54I am not home , will only be home at 18:00 but will do that as soon as I get home
Thank you
Thank you
WT
Washeema T's update13 Feb 2024, 15:54
Reviewer Update
I am not home , will only be home at 18:00 but will do that as soon as I get home
Thank you
Thank you
WT
Washeema T's updateReviewer Update
13 Feb 2024, 17:15Are you able to phone me tomorrow at 9:00 because we have loadshedding also scheduled tonight
WT
Washeema T's update13 Feb 2024, 17:15
Reviewer Update
Are you able to phone me tomorrow at 9:00 because we have loadshedding also scheduled tonight
WT
Washeema T's updateReviewer Update
26 Feb 2024, 18:11Good day
I would like to know when im getting my refund , its been a week already
I would like to know when im getting my refund , its been a week already
WT
Washeema T's update26 Feb 2024, 18:11
Reviewer Update
Good day
I would like to know when im getting my refund , its been a week already
I would like to know when im getting my refund , its been a week already
WT
Washeema T's updateReviewer Update
28 Feb 2024, 09:22No I cancelled with you because I do not want your service anymore , a consultant named Allen said I would get my refund in 7 working days and that I get this month free and he will cancel my contract with rain but I have not received any emails backs or any communication and im very dissapointed , I would like my refund for the 3 months and I want my contract cancelled before I take this further because my communication with Allen clearly stated I don't want to continue with the contract !
WT
Washeema T's update28 Feb 2024, 09:22
Reviewer Update
No I cancelled with you because I do not want your service anymore , a consultant named Allen said I would get my refund in 7 working days and that I get this month free and he will cancel my contract with rain but I have not received any emails backs or any communication and im very dissapointed , I would like my refund for the 3 months and I want my contract cancelled before I take this further because my communication with Allen clearly stated I don't want to continue with the contract !
WT
Washeema T's updateReviewer Update
28 Feb 2024, 15:28Okay no problem , just let me know when you can collect the device so that my refund can be processed
WT
Washeema T's update28 Feb 2024, 15:28
Reviewer Update
Okay no problem , just let me know when you can collect the device so that my refund can be processed
WT
Washeema T's updateReviewer Update
13 Mar 2024, 13:50Good day
I was told i was going to get a refund of 3 months which adds up to R1677 but i received a message of a R559 will be paid to me in 7 days which is incorrect
I was told i was going to get a refund of 3 months which adds up to R1677 but i received a message of a R559 will be paid to me in 7 days which is incorrect
WT
Washeema T's update13 Mar 2024, 13:50
Reviewer Update
Good day
I was told i was going to get a refund of 3 months which adds up to R1677 but i received a message of a R559 will be paid to me in 7 days which is incorrect
I was told i was going to get a refund of 3 months which adds up to R1677 but i received a message of a R559 will be paid to me in 7 days which is incorrect
WT
Washeema T's updateReviewer Update
13 Mar 2024, 14:08How was only 1 invoice eligible? Because I spoke go an Allen and he told me I'm going to get a refund for the 3 months because you guys have been taking my money and putting my wifi off so no I do not want 1 months refund, if I don't get my 3 months refund then I will take this even further
WT
Washeema T's update13 Mar 2024, 14:08
Reviewer Update
How was only 1 invoice eligible? Because I spoke go an Allen and he told me I'm going to get a refund for the 3 months because you guys have been taking my money and putting my wifi off so no I do not want 1 months refund, if I don't get my 3 months refund then I will take this even further
WT
Washeema T's updateReviewer Update
14 Mar 2024, 14:18There will be zero usage because you deduct the 25th and then put my wifi off the 29th and you were only suppose to deduct the 1st of each month , it's wrong, Allen said that im getting 3 months refund and calls are recorded so I don't know want to hear anything
WT
Washeema T's update14 Mar 2024, 14:18
Reviewer Update
There will be zero usage because you deduct the 25th and then put my wifi off the 29th and you were only suppose to deduct the 1st of each month , it's wrong, Allen said that im getting 3 months refund and calls are recorded so I don't know want to hear anything