BM
Basil M
1 reviews | Active since Jun 2022
07 Feb 2024, 11:03
Rain -Debit Order Abuse_ unfairly treated_No service support
Good day My account has been debited 1300 and more since November and should have been around R500 every month based on the new Rain One router.Cancellation of the old router was done but not on the backend or by Rain support hence incorrect billing taking place.No refund or follow up of my incident has taken place and this is debt order abuse because I'm just being debited on the not agreed amount off my account
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
07 Feb 2024, 11:09Hi Basil Mlambo,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply07 Feb 2024, 11:09
Official
Hi Basil Mlambo,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
BM
Basil M's updateReviewer Update
13 Feb 2024, 10:52Hi There
Still haven't recieved a call and I am not getting assisted every time I need to call in I need to repeat my query etc
Still haven't recieved a call and I am not getting assisted every time I need to call in I need to repeat my query etc
BM
Basil M's update13 Feb 2024, 10:52
Reviewer Update
Hi There
Still haven't recieved a call and I am not getting assisted every time I need to call in I need to repeat my query etc
Still haven't recieved a call and I am not getting assisted every time I need to call in I need to repeat my query etc
BM
Basil M's updateReviewer Update
22 Feb 2024, 13:10Thank you for getting back appreciate the support.
Above has been sent and router collected as arranged by friendly consultant
Above has been sent and router collected as arranged by friendly consultant
BM
Basil M's update22 Feb 2024, 13:10
Reviewer Update
Thank you for getting back appreciate the support.
Above has been sent and router collected as arranged by friendly consultant
Above has been sent and router collected as arranged by friendly consultant
BM
Basil M's updateReviewer Update
04 Mar 2024, 16:32Hi Rain
Please assist with the outstanding item from this query.
Proof of documents or debit was sent to mentioned email address with card number.
I have been without internet since the other concerns were dealt with.
It's tiring contacting your support line when you can't be assisted in the interim of a pending query.
Please assist with the outstanding item from this query.
Proof of documents or debit was sent to mentioned email address with card number.
I have been without internet since the other concerns were dealt with.
It's tiring contacting your support line when you can't be assisted in the interim of a pending query.
BM
Basil M's update04 Mar 2024, 16:32
Reviewer Update
Hi Rain
Please assist with the outstanding item from this query.
Proof of documents or debit was sent to mentioned email address with card number.
I have been without internet since the other concerns were dealt with.
It's tiring contacting your support line when you can't be assisted in the interim of a pending query.
Please assist with the outstanding item from this query.
Proof of documents or debit was sent to mentioned email address with card number.
I have been without internet since the other concerns were dealt with.
It's tiring contacting your support line when you can't be assisted in the interim of a pending query.
BM
Basil M's updateReviewer Update
06 Mar 2024, 08:49Hi there,just so we're on the same page,is that the confirmation received was to provide proof of debit in February 2024 in order to be active and that was provided by an FNB statement. Now that was sent and received the story has changed and now need to pay additional payment towards the account .
To cut the story short I have decided to cancel my router purely based on the service received and regret migrating to the rain one router because that's were the whole problem began.
I believe Rain has not taken accountability for the initial service on the migration from old router to new rain one router placing me in an inconvience after being with them for years.
To cut the story short I have decided to cancel my router purely based on the service received and regret migrating to the rain one router because that's were the whole problem began.
I believe Rain has not taken accountability for the initial service on the migration from old router to new rain one router placing me in an inconvience after being with them for years.
BM
Basil M's update06 Mar 2024, 08:49
Reviewer Update
Hi there,just so we're on the same page,is that the confirmation received was to provide proof of debit in February 2024 in order to be active and that was provided by an FNB statement. Now that was sent and received the story has changed and now need to pay additional payment towards the account .
To cut the story short I have decided to cancel my router purely based on the service received and regret migrating to the rain one router because that's were the whole problem began.
I believe Rain has not taken accountability for the initial service on the migration from old router to new rain one router placing me in an inconvience after being with them for years.
To cut the story short I have decided to cancel my router purely based on the service received and regret migrating to the rain one router because that's were the whole problem began.
I believe Rain has not taken accountability for the initial service on the migration from old router to new rain one router placing me in an inconvience after being with them for years.