BN
Busisiwe N
1 reviews | Active since Aug 2021
10 Jan 2025, 10:20
Rain ******** debit order
My account was debited by Rain on the 21st December 2024 *****ulently. The last time I used their services was during Covid & subsequently cancelled their services in 2021.I have then been using another service provider.
After so many years they decide to ********ly debit my account.I have sent numerous emails & they all go unattended,no resolve & no communication from this organization. I've sent proof of the debit via email,sent various emails which have all been unattended!
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
10 Jan 2025, 10:22Hey Busisiwe N,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply10 Jan 2025, 10:22
Official
Hey Busisiwe N,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
BN
Busisiwe N's updateReviewer Update
10 Jan 2025, 10:28Good day
I don't have a cancellation request that I can send to you,I have had no communication with your company since 2021,no texts,no sms,no emails but a debit order in December!
I don't have a cancellation request that I can send to you,I have had no communication with your company since 2021,no texts,no sms,no emails but a debit order in December!
BN
Busisiwe N's update10 Jan 2025, 10:28
Reviewer Update
Good day
I don't have a cancellation request that I can send to you,I have had no communication with your company since 2021,no texts,no sms,no emails but a debit order in December!
I don't have a cancellation request that I can send to you,I have had no communication with your company since 2021,no texts,no sms,no emails but a debit order in December!
BN
I can't find a cancelation request from 2021.Even so,how is it that you decide to debit me after so many years with no explanation & no communication?
I have though sent an email to *** za with proof of debit.
Busisiwe N's updateReviewer Update
10 Jan 2025, 10:45I can't find a cancelation request from 2021.Even so,how is it that you decide to debit me after so many years with no explanation & no communication?
I have though sent an email to *** za with proof of debit.
BN
Busisiwe N's update10 Jan 2025, 10:45
Reviewer Update
I can't find a cancelation request from 2021.Even so,how is it that you decide to debit me after so many years with no explanation & no communication?
I have though sent an email to *** za with proof of debit.
BN
Busisiwe N's updateReviewer Update
10 Jan 2025, 11:02How am I getting billed after 4 years?
How am I getting billed with no active service?
You've asked for proof of debit which I have sent & after that no one bothered to get back to me & it's only now that I wrote this review that you reply so quick.
Please explain to me that how come I had rain services only in 2020 & only now in 2024 you debit? What kind of billing system is that?
How am I getting billed with no active service?
You've asked for proof of debit which I have sent & after that no one bothered to get back to me & it's only now that I wrote this review that you reply so quick.
Please explain to me that how come I had rain services only in 2020 & only now in 2024 you debit? What kind of billing system is that?
BN
Busisiwe N's update10 Jan 2025, 11:02
Reviewer Update
How am I getting billed after 4 years?
How am I getting billed with no active service?
You've asked for proof of debit which I have sent & after that no one bothered to get back to me & it's only now that I wrote this review that you reply so quick.
Please explain to me that how come I had rain services only in 2020 & only now in 2024 you debit? What kind of billing system is that?
How am I getting billed with no active service?
You've asked for proof of debit which I have sent & after that no one bothered to get back to me & it's only now that I wrote this review that you reply so quick.
Please explain to me that how come I had rain services only in 2020 & only now in 2024 you debit? What kind of billing system is that?
BN
Busisiwe N's updateReviewer Update
10 Jan 2025, 11:03The issue is I don't have an active subscription in this case
BN
Busisiwe N's update10 Jan 2025, 11:03
Reviewer Update
The issue is I don't have an active subscription in this case
BN
Busisiwe N's updateReviewer Update
10 Jan 2025, 12:19Impossible! I don't even have a rain router
How come there were no invoices before this ?
I don't have any service with you at all.
How come there were no invoices before this ?
I don't have any service with you at all.
BN
Busisiwe N's update10 Jan 2025, 12:19
Reviewer Update
Impossible! I don't even have a rain router
How come there were no invoices before this ?
I don't have any service with you at all.
How come there were no invoices before this ?
I don't have any service with you at all.
BN
Busisiwe N's updateReviewer Update
10 Jan 2025, 12:21Doesn't make sense at all coz even the amount you debited is not R400?
BN
Busisiwe N's update10 Jan 2025, 12:21
Reviewer Update
Doesn't make sense at all coz even the amount you debited is not R400?
BN
Busisiwe N's updateReviewer Update
24 Jan 2025, 10:18I don't have any active router or service with you since 2021 & even when I go to your website it only shows billing for November & December & nothing prior so cancel whatever service you say I have with you or else I am taking this to the Ombudsman since you have failed as a business to show valid proof that I have ACTIVE SERVICES WITH RAIN!
BN
Busisiwe N's update24 Jan 2025, 10:18
Reviewer Update
I don't have any active router or service with you since 2021 & even when I go to your website it only shows billing for November & December & nothing prior so cancel whatever service you say I have with you or else I am taking this to the Ombudsman since you have failed as a business to show valid proof that I have ACTIVE SERVICES WITH RAIN!
BN
Busisiwe N's updateReviewer Update
25 Jan 2025, 08:17This is the same number I have & I'm available throughout the day
BN
Busisiwe N's update25 Jan 2025, 08:17
Reviewer Update
This is the same number I have & I'm available throughout the day