Rain

Billing Issue & Cancellation Request

I’ve been in contact with Rain regarding their automatic debit system for my account. Despite agreeing to monthly deductions, they’ve only processed two payments—once when I first signed the contract and again in April (if I recall correctly).

It’s not my responsibility to manually transfer payments each month. Yet, I keep receiving SMS notifications claiming "payment failed," which is both unprofessional and unacceptable.

Given these ongoing issues, I’ve repeatedly requested to cancel my contract but have yet to receive a resolution. I expect this matter to be addressed immediately.