SP
Sunita P

1 reviews | Active since Aug 2012

05 Jul 2023, 09:24

Rain - Day Light *******

In 2020 I used RAIN with a pay as you use , meaning month on month usage , which was fair and sounded great COVID 2021 I stopped using RAIN , with knowledge as I had a pay as you use month on month , I stopped using RAIN June 2023 I received a call from Eston Barry Attorney , I have been handed over for non payment to my RAIN account RAIN has never called or sent me an email to advise that I have a balance outstanding When i spoke to the agent from the lawyers , I asked how is it possible since i had a pay as you use SIM , I was advised by the agent , he will request RAIN to call me I paid R274, since i did not want any record listed on my ITC I phoned rain asking what I am i paying for , the agent advised that she can see the billing , but has no answer why the billing department will call me back and I requested a cancellation as advised - NO return of call from rain Today 05/07/2023 I get an SMS to say I owe R71.00 , phoned RAIN to ask what is the R71.00 since i have not used RAIN for the past 2 and Half years The agent said she will ask the billing department to call me , no reason as to why I am been billing for something I am not using 😒 RAIN IS RIPPING US OFF, this a day light *******

0
Replies (5)
Rain
Rain's reply05 Jul 2023, 10:09
Official
“Hi Sunita 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you. rain.” 
SP
Sunita P's update05 Jul 2023, 10:11
Reviewer Update
Please I await your response , As I am quite alarmed at the service
SP
Sunita P's update05 Jul 2023, 10:48
Reviewer Update
So what happen from April 2021. May 2021 to June 2023
You have my Email and contact details , no call from Rain BUT from lawyers direct
I paid R274 June 2023 , What is the balance of R71 , which month is this for
SP
Sunita P's update05 Jul 2023, 11:50
Reviewer Update
Sorry , I am at work as well, I am busy and unable to take your call right now
SP
Sunita P's update05 Jul 2023, 11:53
Reviewer Update
I require an email confirming that My balance is R0.00 and Rain is cancelled